Yes — they are two separate immersive exhibitions, and tickets for one do not grant admission to the other. Each must be purchased separately. In cities where both exhibitions are available, they take place on separate days, so please check the booking calendar before booking.
The immersive show lasts approximately one hour.
Please arrive at least 15 minutes before your selected time slot to allow time for ticket scanning and security checks. Entry may not be guaranteed for late arrivals. If you’d like more flexibility, you can purchase (or upgrade to) a Flexi Ticket, which allows you to enter at any time during your booked date.
We will do our best to accommodate late arrivals, but during busy periods, entry cannot be guaranteed. No refunds are offered for missed entry times.
Yes, buggies are permitted. Please be mindful of others, as there won’t be unattended buggy storage.
No — for safety and quality of the experience, touching the screens is not permitted.
Yes — discounted tickets are available for guests aged 65+, NHS workers, students, and families. Identification may be required upon arrival.
Tickets are non-refundable. Rescheduling may be possible, subject to venue policy and availability — usually with at least 24 hours' notice. Fees may apply.
No — Flexi upgrades must be purchased at the time of booking.
Typically, via e-ticket. Tickets should be delivered within one week of your scheduled date. If not received, contact the ticket provider.
Yes, if tickets are available, you may purchase them onsite.
For groups of 10 or more, please contact the venue’s Box Office or customer service directly.
In select cities, we offer Beyond Yoga — 50-minute yoga sessions held inside the 10,000 sq. ft. immersive space, typically in the morning before the exhibition opens. Your ticket includes exhibition entry afterward. Please bring your own yoga mat, as mats and extras are not provided.
Yes — both experiences are designed for everyone. Children under 14 must be accompanied by an adult.
Yes — even though children aged 3 and under enter free, you must book a (free) ticket for each one.
Yes. The experience includes bright lighting and sometimes loud audio. Guests with photosensitive epilepsy, sound sensitivity, or related conditions should consult a medical professional before attending.
Yes — shows are on a single accessible level. Wheelchairs and mobility aids are welcome.
No — sensory items are not provided onsite. We encourage caregivers to bring any personal sensory aids needed.
Yes — they are primarily visual. Written materials assist throughout. Carers may attend free of charge. Interpreters are not provided.
Yes — moving images, sounds, and lights may cause dizziness or motion sickness. If concerned, consult a medical professional.
Yes — carers may be admitted free or at a discounted rate depending on venue policy. It’s best to check in advance.
Limited seating is available on a first-come, first-served basis. Please consider leaving seats for guests with mobility challenges.
Yes — photos are encouraged! Please tag us @beyondvangoghuk and use #BeyondVanGoghUK.
However, no video recording, flash photography, or professional equipment is allowed.
No — there are no storage or cloakroom facilities. Please travel light.
Large bags, backpacks, and suitcases are not permitted. All bags are subject to inspection.
Drinks and snacks may be sold outside the immersive space, but no food or drink is allowed inside the exhibit. Only card or contactless payments are accepted.
Yes — a cashless gift shop will be available on site with curated items like art prints and souvenirs.
Most venues offer nearby paid parking with accessible bays and electric charging. Check the venue’s website for transportation & parking details before you arrive.
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